Air conditioning software, heating, ventilation and refrigeration solutions from CS Group

In many cases your business will be subject to seasonal fluctuations, so it is vital that your service management system is flexible enough to cope. Your customer's business may be dependent on the speed of your response, so when their call comes in you need to be able to respond quickly.

Whether you need air conditioning software or a refrigeration breakdown solution, at Pinnacle you work with consultants who are familiar with your business practices, giving you the confidence you need. Amongst many other facilities, your packaged solution will include:

Call management Enables you to:
•	Schedule and dispatch engineers fast, even for jobs requiring multiple skills
•	Escalate problems immediately and to the right people
Preventative Maintenance planning Enables you to:
•	Monitor emissions and performance
•	Carry out Health and Safety checks and ensure compliance
Logistics Enables you to:
•	Establish real time links to your financial system
•	Maintain detailed inventory systems
•	Manage your van stock effectively
•	Control local purchasing
Pinnacle Mobile® Enables your engineers in the field to:
•	Receive calls complete with customer history and contractual information
•	Gain remote access to centrally held technical information
•	Send real time job status, action and timesheet information back to the call centre
•	Invoice customers on-site
•	Collect cash
Contract Management Enables you to:
•	Administer your contracts efficiently
•	Manage sub-contractors
•	Quote for jobs accurately and promptly

Servicing appliances in and around the home? Pinnacle understands your business needs.

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BRE Complex, Bucknalls Lane, Watford, Hertfordshire, WD25 9XX, UK
Tel: +44 (0)1923 686000 Fax: +44 (0)1923 686001 Email: info@pinnaclecomputers.co.uk

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