Call Management & CTI
Enables you to: |
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Schedule engineers fast, according to skills and availability |
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Find customer information quickly with intuitive call handling |
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Escalate problems immediately and to the right people |
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Capture missed calls |
Spares sales and management
Enables you to: |
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Process sales orders promptly |
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Keep real-time control of your inventory and van stocks |
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Track items by serial number |
Contract management
Enables you to:
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Administer your contracts efficiently |
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Quote for jobs accurately and promptly |
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Track maintenance renewals |
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Maintain equipment and sub -assembly details |
Web-enabled access
Allows your customers to: |
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Access call progress and log calls via the Internet |
Pinnacle Mobile®
Enables your engineers in the field to:
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Receive calls complete with customer history and contractual information |
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Gain remote access to centrally held technical information |
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Send real time job status, action and timesheet information back to the call centre |
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Invoice customers on-site |
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