Pinnacle's team of service professionals work with you before, during and after implementation of your service management software to provide you with a solution that meets your needs and exceeds your expectations. Both business and service oriented, our staff understand your business environment, and have an accumulated wealth of relevant commercial, technical and operational knowledge.



Consulting and project management
Implementation and training
Support

Consulting and project management

Our professional business consultants have a wide range of skills and experience at your disposal. Their services include:

•  Feasibility analysis
•  Productivity studies
•  Risk assessment and reduction
•  Project and resource planning and management
•  Migration planning and management
•  Change management

Implementation phases are planned in partnership with Pinnacle to maximise effectiveness and minimise disruption. Our experienced project managers work with your team to offer support and guidance throughout the project.

Implementation and training

Pinnacle works with you to define and refine your business processes. Our service management software solutions are built to allow the best choices in all functions. These include:

•  Set-up parameters, screen and workflow design
•  Customisation of software to your specific requirements using Pinnacle's formatting tool, User Format Options
•  Integration with other business applications

Pinnacle offers a wide range of training courses, all designed to help you to get the most out of your investment. Courses are tailored to your specific needs, and offer a complete understanding of implementation options. Just ask your consultant.

Support
We pride ourselves on our high levels of customer service. Our experienced and knowledgeable team offer:

•  Hotline helpdesk support
•  Online support including viewing and reporting of faults
•  On-site support
•  Modem support








"Siemens customers expect and receive the highest possible levels of service and commitment. Service Director has successfully managed those expectations for the last three years and provides vital links to our SAP software. The fully integrated Mobile Data System is yet another valuble and cost effective addition from Pinnacle."

Siemens Traffic Controls, 2004


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