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Pinnacle's team of service professionals work with you before, during
and after implementation of your service management software to provide you with a solution that meets
your needs and exceeds your expectations. Both business and service
oriented, our staff understand your business environment, and have
an accumulated wealth of relevant commercial, technical and operational
knowledge.

Consulting and project management
Implementation and training
Support
Consulting and project management
Our professional business consultants have a wide range of skills
and experience at your disposal. Their services include:
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Feasibility analysis |
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Productivity studies |
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Risk assessment and reduction |
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Project and resource planning
and management |
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Migration planning and
management |
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Change management |
Implementation phases are planned in partnership with Pinnacle to
maximise effectiveness and minimise disruption. Our experienced project
managers work with your team to offer support and guidance throughout
the project.
Implementation and training
Pinnacle works with you to define and refine your business processes.
Our service management software solutions are built to allow the best choices in all
functions. These include:
Pinnacle offers a wide range of training courses, all designed to
help you to get the most out of your investment. Courses are tailored
to your specific needs, and offer a complete understanding of implementation
options. Just ask your consultant.
Support
We pride ourselves on our high levels of customer service. Our experienced
and knowledgeable team offer:
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"Siemens customers expect and receive the highest possible levels of
service and commitment. Service Director has successfully managed those
expectations for the last three years and provides vital links to our SAP
software. The fully integrated Mobile Data System is yet another valuble
and cost effective addition from Pinnacle."
Siemens Traffic Controls, 2004 |
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