The Service Director® Planned Preventative Maintenance functionality is invaluable for customers whose service activities include a high content of scheduled maintenance work, be it routine preventative maintenance or complex, multi-engineer installations. Pinnacle's service maintenance software enables the planned maintenance job, including any work instructions, to be routed to the relevant engineer, and allows fast identification of equipment that does not meet serviceability or health and safety requirements.

Planned Preventative Maintenance set-up
•  PM against equipment, customers and contracts
•  Flexible frequency planning
•  PM task recording
•  Optional multiple equipment on one PM call

Call Receipt
All benefits included in the standard call management module plus:
•  PM calls created in a similar format to fault calls, thus enabling the same engineering resources to be used on both types of call if required
•  PM and fault calls clearly differentiated for reporting and operational purposes
•  Ability to maintain a list of equipment for one PM call
•  Automatic check for existing open calls maximises opportunities to complete PM and fault calls together
•  PM prioritisation


Action and Event Recording
All benefits included in the standard call management module plus:

•  Recording of incomplete PM so that items are eligible for a new PM call
•  PM call cost accumulation
 


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"The planning, analysis and reporting capabilities of Pinnacle's service maintenance software will help us move into a new dimension of field service management, which will be of huge benefit to ourselves and our customers."

Echo Communications Ltd
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