With the call info forms your engineer can easily access every aspect of the job. The benefits for you are:

No need for your engineer to use his mobile to contact your office…

• Cutting phone bills
• Reducing engineer labour time
• Saving call operator labour time
• Minimising system down time
• Maximising chargeable engineer hours

Your engineer knows what is needed to complete the call…

• Reducing van stock
• Freeing up valuable resources – CASH!
• Increasing first time fixes
• Reducing need for return visits

Job priority allows you to place calls in order of importance…

• Informing engineer of importance
• Urgent calls dealt with effectively
• Offering your customers the level of intelligent service they require.

Call comment forms provide your engineer with comprehensive instructions for each job. The benefits for you are:

Directions provided for your engineers…

• Reduce mobile phone calls
• Maximise amount of chargeable labour time
• Reduce number late visits
• An engineer on the phone is not earning you money or customer satisfaction.

Within the quoted prices forms your engineers have instant access to any and all information regarding a previously agreed price. This includes labour, travel, breaks, waiting, equipment usage, or any other miscellaneous costs. The benefits for you are:

Having an agreed price on the mobile device…

• Avoids engineer/customer conflict
• Demonstrates high level of organisation
• Customer reassurance that their service is under control
• No need for phone for price clarification
• Saving you and your customer time and money

The site history form allows the engineer to view all previous calls to that customer. The benefits to you are:

An engineer can see the dates of the previous calls…

• Visibility of call-out frequency
• View recurring problems
• Previous engineer attendance & equipment usage

Symptom, cause and fixed codes…

• Potential cause of breakdown
• Previous job fixed or not?
• Recurrence due to uncompleted work

Product ID Number of previous calls…

• Instant reference of previous equipment breakdown

Customer detail forms allow engineers to view all customer or contract details relevant to the call. The benefits to you are:

Full contact/contract details available on the mobile device…..

• No need to call office for info.
• Huge savings on mobile phone bills
• No requirement for job-sheets

Capability, available as standard, for diagrams to be stored on the devices, e.g. equipment diagrams. Your engineers no longer require paper diagrams/manuals in the field. The benefits for you are:

Range of diagrams available on the mobile devices…

• High quality diagrams
• Time saving
• Non-skilled engineers for skilled jobs
• Reduces requirement for multi-engineer jobs

With the proactive on-line help facility available as standard with PinnacleMobile, your engineers are prompted if information is entered incorrectly into the forms. The benefits for you are:

Ability to proactively check information such as times, dates, non-completed fields…

• Complete and accurate info
• No chasing engineers for info. vital for reporting or invoicing.
• In-field checks and balances
• Avoids offering your customers conflicting information.
• Store useful and accurate information

Trained operators can diagnose a fault over the telephone. This information can then be passed down to the engineer through fault code functionality. The benefits to you are:

Engineers know the problem before they arrive on site…

• Save time diagnosing a fault upon arrival.
• Parts ordering prior to visit
• Less engineer van stock.
• Reduced stock levels

Providing your engineer with the capability of fast and effective parts ordering whilst on site. The benefits to you are:

Ability to check stock availability in real-time…

• No phone calls to track down available parts
• Maximise amount of chargeable labour time
• Decrease overall job length
• Decrease operator time used

Ability to order stock via the engineer’s mobile device…

• Administration time saving

Delivery options included…

• Direct the delivery location to anywhere:
  • Van
  • Storage location
  • Customer address
  • Engineer house

PinnacleMobile provides you with the ability to bill at the point of completion of any call and then bill your customer whilst on-site. The benefits for you are:

On-site billing and printing allows…

• Huge improvements in cash-flow
• Time savings on invoicing
• Huge savings on administration
• Saving you £££

PinnacleMobile now supplies you with the ability to capture up to three different signatures electronically per job. The benefits for you are:

Capturing the customer signature…

• On-site billing
• Increase cash-flow
• Permanent storage in Service Director
• Set your company image above your competitors

PinnacleMobile’s advanced FormsPlus technology empowers your engineers with accurate, comprehensive and up-to-date job information, sent straight from the Service Director database.

PinnacleMobile provides the technology for logging cash transactions on-site, in real-time. The benefits for you are:

On-site cash collection and recording…

• Transactions logged to Service Director
• Full accountability
• No cash lost in carriage

PinnacleMobile’s advanced FormsPlus technology empowers your engineers with accurate, comprehensive and up-to-date job information, sent straight from the Service Director database.

PinnacleMobile provides the technology for logging cash transactions on-site, in real-time. The benefits for you are:

On-site cash collection and recording…

• Transactions logged to Service Director
• Full accountability
• No cash lost in carriage

The customer file updating provided by Pinnacle Mobile enables real-time office access to customer history and current job status as the engineer performs activities on-site. The benefits for you are:

Customer file updates in real time…

• Allow real-time reporting
• Management information
• Real-time call centre updates
• SLA management*
• Save time on administration
• Escalations management