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  Service Director records and uses a wealth of information in the normal operation of the business. Pinnacle Focus is an efficient reporting and information suite which makes use of that information, both proactively, in day-to-day management, and for analysis purposes in assisting planning and strategic decisions. Pinnacle Focus - Call Centre Manager includes the following features:  SnapshotThe snapshot screen provides a real time overview on the progress of the service operation, coupled with a powerful search engine. Open and closed call statistics can be displayed graphically or textually. Service Monitors Gives a visual indication when service calls exceed preset thresholds. Exceptions Provides instant reports on call response & fix times. Data Export Analysis can be carried out using a collection of standard or user defined reports, all of which can be exported to Word, Excel or Outlook at the touch of a button. |
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