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  Serco commit to Pinnacle for Railtrack solution Watford, 26 May 2000. Serco Rail Maintenance is implementing advanced service management software from Pinnacle to help it meet the requirements of Railtrack, owner of the UK's railway infrastructure. Serco is using the Pinnacle product as the basis of a solution designed to satisfy the strict performance criteria it must meet within the terms of its maintenance agreement with Railtrack. The system went fully live on 1st April 2000. Driven by the need to deliver a year-on-year reduction of train delays, and to consistently improve "ride quality", Serco initiated a full re-evaluation, during 1998, of its Service Management System. This process led ultimately, to Pinnacle. "Essentially, we recognised the need for significantly more central control in terms of planning and reactive maintenance," commented Edward Elgar, Business Development Manager at Serco. "We knew that only a system which offered us very high levels of work scheduling, maintenance planning and vehicle tracking would enable us to meet the performance standards we were aiming at, so we embarked on a comprehensive procurement programme to find the most appropriate solution." After a full evaluation of the alternatives, Serco decided to adopt Pinnacle's Service Director software as the basis of its operation, which would be run from its specially designed dedicated control centre. "We first began talking with Pinnacle towards the end of '98," said Edward Elgar, "and it was not long before we were satisfied that Service Director was the perfect fit for our maintenance structure. Although it is relatively early in operational terms, the system has performed so well at every stage that we already consider it to be the control model which others should seek to emulate." In fact, Serco is already looking to extend the Pinnacle system by adding a mobile data solution. This will be piloted over the coming months. "Using ruggedised notebooks, our technicians will be able to update the control centre on an almost real-time basis," said Elgar. "This means we can map progress in great detail, and use the results for highly accurate planning and scheduling. The system will also increase administrative efficiency significantly, by reducing paperwork etc." Serco Serco is an international task management contractor to government and industry, providing comprehensive engineering and support services across a wide range of applications. A worldwide operation with some 25,000 staff operating over 30 countries, the company is fully listed on the LSE. About Pinnacle Established in 1980, Pinnacle Computer Systems is now the UK's leading supplier of control and management systems for the service industry. The company's flagship product is Service Director®, a comprehensive and integrated packaged solution for managing the business of field service operations. Service Director is a complete system in a single package, covering the entire spectrum of activities needed for cost-effective and efficient service management. The package includes: breakdown calls, planned preventative maintenance, contracts, repairs, provision and sales spares, installations and quotations. With headquarters in Watford, Pinnacle has a global blue-chip client base, including Serco Railtest, Servowarm, Siemens, Kingston Business Communications, Rentokil, Meiko and Triton plc. For further details, please contact David Cotton, Pinnacle Computer Systems, BRE Complex, Bucknalls Lane, Watford, Hertfordshire, WD25 9XX, UK. Tel: +44 (0)1923 686000 |
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