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  URS chooses Pinnacle Pinnacle, the UK leader in Service Management Systems, has added another high-profile user to its customer list Watford, 22 August 2000. One of the UK's most rapidly growing service companies has committed to a Service Management Solution from Pinnacle Computer Systems as its strategic platform for the future. Based in Kingston-upon-Thames, Universal Repair Services sees its investment - of around £100,000 initially - in Pinnacle software as a key part of its aggressive 2-year strategy of growth, which will see the company expand by up to 400%. Implementation of the new system started on 21 August 2000. Formed only 2 years ago, Universal Repair Services Ltd is now a significant provider of responsive emergency breakdown coverage for the heating, plumbing and gas industries, and a leading supplier of full-coverage building and property maintenance and repair. With a customer base which includes some of the UK's leading insurance companies, as well as national utility suppliers, URS's success has stemmed from its ability to identify closely with the needs of its clients, and to utilise the expertise of its engineering staff to its maximum potential in solving these problems. It is these brand values, which have helped the company develop a competitive edge and clear differentiation, and which are now cornerstones of its growth strategy, that lay behind the company's decision to implement an advanced Service Management System. This, URS felt, could play a critical role in helping it maintain the high levels of service for which it has become recognised, and which it offers 24 x 7 basis, 365 days a year. After a full evaluation of all leading SMS brands, the company chose Pinnacle's Service Director for the power and flexibility of the product and the supplierÃs outstanding reputation for technical support. "The Pinnacle system not only provides full automation of the process, from an initial call through to invoice," commented Marc Sutter, MD of URS, "but gives us total visibility of all jobs, too. This means we can respond quickly, fully and accurately to status enquiries by a client company. The system also provides improved management control of all aspects of the business, so it will not only help us enhance our service quality, but will deliver operational efficiencies as well. In short, the Pinnacle system means that everyone gains." Although URS has invested in a complete solution to meet its current needs, the company is already considering its future requirements. These will almost certainly include mobile data . "Service companies such as ours spend significant amounts of time contacting engineers," said Marc Sutter, "and we see mobile data as an excellent way of streamlining this process. Also, by allowing the field engineers to update the system from on-site, in real time, we will also be able to provide our customers with an even more complete picture." About Pinnacle Established in 1980, Pinnacle Computer Systems is now the UK's leading supplier of control and management systems for the service industry. The company's flagship product is Service Director®, a comprehensive and integrated packaged solution for managing the business of field service operations. Service Director is a complete system in a single package, covering the entire spectrum of activities needed for cost-effective and efficient service management. The package includes: breakdown calls, planned preventative maintenance, contracts, repairs, provision and sales spares, installations and quotations. With headquarters in Watford, Pinnacle has a global blue-chip client base, including Serco Railtest, Servowarm, Siemens, Kingston Business Communications, Rentokil, Meiko and Triton plc. For further details, please contact David Cotton, Pinnacle Computer Systems, BRE Complex, Bucknalls Lane, Watford, Hertfordshire, WD25 9XX, UK. Tel: +44 (0)1923 686000 |
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