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  Tudor Tea and Coffee implements service management solution from Pinnacle Watford, 8 June 2001. Tudor Tea and Coffee, the leading manufacturer and supplier of specialist beverage equipment and drinks ingredients, has implemented advanced service management software from Pinnacle Computer Systems Ltd as a key element of its strategy of growth and long-term commitment to customers. Providing quality beverage products and support to the catering trade for over 15 years, Essex-based Tudor Tea and Coffee has established a reputation for excellence throughout the UK. The recent decision to implement state-of-the-art service management software results in the company's recognition of the need to reinforce this reputation by optimising levels of performance and increasing efficiency. Once the need to incorporate a new service management solution was established, the key concern for Tudor Tea and Coffee was how to implement such a system within the shortest possible timescale. The company set a very tight deadline for implementation - less than one month - a window which the company recognised as extremely challenging. However, Pinnacle were one who accepted the challenge and, after a full evaluation of the alternatives, including discussions with experienced industry professionals, Tudor Tea and Coffee's Service Manager, Martin Hughes, found Service Director to be the clear winner. "Pinnacle's responsiveness to the strict time constraint was very impressive," commented Hughes. "From the commencement of training, to going live within three weeks, is a significant achievement, but one which Pinnacle promised it could deliver. It was an extremely narrow window, but this was unavoidable from our perspective, and we are delighted with the outcome." Indeed, since going live in February 2001, Tudor Tea and Coffee has been delighted with its decision, and are certain Service Director will provide a long-term solution for all their service management needs. Hughes added, "We are confident the product will meet our requirements for the foreseeable future, and I would recommend Pinnacle and Service Director to anyone." About Pinnacle Established in 1980, Pinnacle Computer Systems is now the UK's leading supplier of control and management systems for the service industry. The company's flagship product is Service Director®, a comprehensive and integrated packaged solution for managing the business of field service operations. Service Director is a complete system in a single package, covering the entire spectrum of activities needed for cost-effective and efficient service management. The package includes: breakdown calls, planned preventative maintenance, contracts, repairs, provision and sales spares, installations and quotations. With headquarters in Watford, Pinnacle has a global blue-chip client base, including Serco Railtest, Servowarm, Siemens, Kingston Business Communications, Rentokil, Meiko and Triton plc. For further details, please contact David Cotton, Pinnacle Computer Systems, BRE Complex, Bucknalls Lane, Watford, Hertfordshire, WD25 9XX, UK. Tel: +44 (0)1923 686000 |
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