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  Leading warewashing manufacturer chooses Pinnacle Watford, 6 July 2001. The UK subsidiary of Europe's leading manufacturer of commercial warewashing equipment, Meiko UK Ltd, has committed to a state-of-the-art service management solution from Pinnacle Computer Systems Ltd as a platform for growth over the next few years. With over fifty trained service engineers (direct employed and sub contract) covering the UK and Eire, Meiko UK Ltd, the wholly owned subsidiary of German-based Meiko Maschinenbau GmbH, designs, manufactures and installs advanced warewashing products for a wide range of sectors including hotels, restaurants, airports and hospitals. Having recognised that its existing service management solution would not provide the functionality to support its growth ambitions, Meiko began evaluating a number of leading systems, including Pinnacle's Service Director, citing its key requirements as a user-friendly, off-the-shelf-solution which provided the company with extremely high levels of customer support. After a tender process incorporating thorough research on the solutions currently available, Meiko found that Service Director returned the best performance characteristics in almost every area of functionality. In fact, the product met 94% of requirements without customisation. Although Meiko's current needs were paramount, the company was also keen to invest in a system which would allow future expansion. These included mobile data/communications functionality and integration with its financial package which, while not a current requirement, would become an intrinsic element of the system in the near future. "Pinnacle has listened to our ideas and, where possible, incorporated them into a package perfectly suited for our requirements. They have provided high levels of support and accessibility which is vital for a service management solution and so important to us," commented Meiko's Finance & Administration Director, Andrew Goodman. Goodman continued, "The service we have received from Pinnacle has been outstanding. We have 100% confidence in Service Director, now and for our continuing growth in the future." For more information on Meiko, please visit www.meiko-uk.co.uk About Pinnacle Established in 1980, Pinnacle Computer Systems is now the UK's leading supplier of control and management systems for the service industry. The company's flagship product is Service Director®, a comprehensive and integrated packaged solution for managing the business of field service operations. Service Director is a complete system in a single package, covering the entire spectrum of activities needed for cost-effective and efficient service management. The package includes: breakdown calls, planned preventative maintenance, contracts, repairs, provision and sales spares, installations and quotations. With headquarters in Watford, Pinnacle has a global blue-chip client base, including Serco Railtest, Servowarm, Siemens, Kingston Business Communications, Rentokil, Meiko and Triton plc. For further details, please contact David Cotton, Pinnacle Computer Systems, BRE Complex, Bucknalls Lane, Watford, Hertfordshire, WD25 9XX, UK. Tel: +44 (0)1923 686000 |
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