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  Clearing the haze with Pinnacle Mobile Few technologies are moving faster today than mobile data communications. Whilst trying to keep up with these shifting trends service companies are also attempting, in increasing numbers, to harness the full potential offered by such devices. The benefits are currently available to a relatively small number of these service companies. However this technology, through Pinnacle Mobile allows these benefits to be gained by all, irrespective of size or market presence. Many different solutions exist in the market place and each have their defining characteristics. Web based solutions require the device to dial up to a database every time the engineer requires an update of his jobs, likewise when he needs to send information back, he must repeat this process. The disadvantages involved with this functionality revolve around the lack of information management. The Internet is not secure nor is it 100% reliable and there is a certain element of risk that information can be lost, or worse intercepted en-route. Ideally a mobile data solution should offer permanently on-line functionality at no extra cost, full management of information over a dedicated network, and information tracking. Pinnacle Mobile represents the first solution capable of providing this. It has dedicated gateways and networks, provided by Cognito and an application capable of tracking where information is coming from, going to and even if it has been received and read by an engineer, with all this in real time. With the requirement of dial-up no longer present, at no extra cost to the user, information can be passed to and fro, one second to the next, without the service department having to rely on an engineer periodically going online for job updates. On one hand you have a mobile device capable of receiving and sending an unlimited amount of information in real time. On the other, a fully capable Service Management System able to store this information as well as access it in real time. Lacking this advanced software the mobile data solution could not exist. Many people can be confused by the wide-ranging references to mobile data. The vast majority are 'web-based' solutions that require dial-up capabilities for the purposes of data transfer and job sending. Very few are genuine systems that are constantly on-line or 'push-pull' solutions. There are many forms of 'Mobile Data' but only one is truly 'push-pull'. "The only off the shelf service solution currently on the market, fully integrated with a managed push-pull mobile data system, is Pinnacle Mobile." - Jill Dixon Pinnacle's Operations Director Pinnacle Computer Systems Ltd invested over 6 months of extensive research in choosing the most suitable, future proof mobile data provider. We were unanimous in our decision to go with Cognito Ltd. Their expertise in delivering high standards of managed push pull mobile data networking was a key factor in our decision. The cumulative experience of Pinnacle's 21 years in the service management industry coupled with the technical expertise of Cognito Ltd delivered a capable, fully managed, end-to-end service management and mobile data system, considered by all to be an 'out of the box' solution. With existing customers and new clients alike moving with increasing speed toward the new solution Pinnacle Mobile has been able to secure more 'mobile' businesses than any other provider. What still remains shrouded in a haze to many is where a defining line can be drawn between the device and the software. With Pinnacle Mobile no definable separation can be made. "Service Director has been re-written completely with mobile data in mind and is now a fully integrated end to end solution," comments David Cotton, Pinnacle's managing director. Most recently Pinnacle and Cognito have formed an official OEM partnership to enable Pinnacle's independent consultation and implementation of a full system. There are huge benefits for the customer, ranging from simple 'single company contact' support, to more competitive pricing from the outset. "Already firmly established over a wide range of industry places, the feedback from our existing mobile customers delivers a message of praise and confidence in Pinnacle's solutions." - Joe Hegarty - Marketing Manager, Pinnacle Even with Pinnacle Mobile looking set to storm the service industry over the coming months, Pinnacle and Cognito are still making plans for the next key stages in development. "As a stand alone service management system, Service Director is now complete. As a constantly evolving product, Service Director will constantly incorporate new solutions such as Pinnacle Mobile, in an effort to keep it as advanced and future proof as possible." - David Cotton, Managing Director, Pinnacle 
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