Pinnacle and Cognito provide unrivalled end-to-end service solutions.

Pinnacle and Cognito consolidate strategic partnership

Cognito, the leading mobile data provider, today announced that industry winner Pinnacle Computer Systems Limited has signed to become a Cognito preferred partner. The partnership agreement consolidates the highly successful relationship already established between the two companies, with Pinnacle offering Cognito mobile data solutions as an important product integration with their "Service Director" field service management system.

Cognito and Pinnacle have an established and long standing history of working closely together to ensure the smooth implementation of integrated Service Management Software and mobile data communications solutions for their joint customers. Over one thousand uk service engineers already enjoy the benefits of this proven service solution.

Steve Alderson, Managing Director, Cognito, comments: "I am delighted that Pinnacle has chosen Cognito as a preferred partner for mobile data provision. Pinnacle's successful 'out of the box' service solutions, market experience and extensive customer base makes this a perfect match. The partnership agreement underlines and strengthens our commitment to work together to the benefit of our existing and future customers."

The Cognito GPRS based G21 mobile data solution is integrated into Pinnacle 'Service Director' software, providing an end-to-end solution that delivers the functionality of the 'Service Director' system to mobile workers. The integration enables the solution to be tailored to each customer's specific requirements. Cognito and Pinnacle have already delivered successful implementations for a number of companies including Swale Heating, Triton Showers, JLA, Banham Security, Status Heating and First Choice Coffee. Current implementations include Htech, CH Lindsey , Wadkins, Avenance,Ergoline, and Instant Supply.

David Cotton, Managing Director, Pinnacle Computers, confirms, "We are very pleased to take this opportunity to confirm our partnership with Cognito. The Cognito G21 service continues to deliver an important ingredient to our 'Service Director' system, extending our software in the field in an effective and cost-efficient manner." Cotton continues, "We have developed a standard integration between G21 and Service Director that can easily be adapted to suit the bespoke requirements of our customers, effectively enabling us to offer a powerful and comprehensive mobile Service Management solution."
Jill Dixon, Operations Director, adds " Our highly effective policy of providing standard forms such as the Gas Safety pack for the heating market has proved a winner for all concerned."
Joint customer Graham Neve, Head of Customer Service at Triton plc, says "We have enjoyed the benefits of Service Director since its introduction 2 years ago. Integrated Mobile Data has always been a compelling scenario and we are delighted with results the Pinnacle/Cognito partnership is now providing."
Leading Laundry equipment maintainer,JLA, are also obviously delighted with the solution;
"While the office-based ServiceDirector system is a very strong Field Service Management system in it's own right, Pinnacle's real achievement is in recognising that in many cases the majority of the system users are based in the field, and that therefore the quality of the mobile data solution is of paramount importance to the success of the service team"

Steve Burrows, IT Director, JLA Ltd

Cognito and Pinnacle look forward to continuing to work together to develop and deliver integrated solutions, with the additional confidence of the formal partnership agreement.