Q8 Warm to Pinnacle

Leading oil heating supply, installation and servicing company Q8 Heating, become Pinnacle’s newest customer today, utilising Pinnacle’s 'off the shelf' Service Director solution.

Q8 Heating require a fully integrated service system that can adapt quickly alongside today's advancing technologies. An increasing customer base and demand for quality customer service called out for a system that can efficiently manage their call centres and engineer scheduling. It is imperative that the system can manage any future growth in Q8's customer base.

After researching a number of service management providers, Q8 found that Pinnacle's Service Director was the only off-the-shelf system that required no bespoke work. It was evident to all that the escalations management would easily manage response times regardless of future growth.

"Pinnacle's Service Director is an exact match to the heating industry. With no bespoke work necessary, the implementation times are well within those required. We are completely satisfied with the service that Pinnacle provide and we look forward to a long prosperous relationship." The impression from David Cotton was much the same, "I strongly believe that Service Director is now proven to be a perfect fit for the HVAC industry".