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  Blick Secure Service Director and Pinnacle Mobile Blick UK Limited, a market leader in the design, installation and service of a complete range of Security, Communication and Time Management solutions to businesses throughout the UK recently strengthened their grip of the after sales market with the acquisition of Pinnacle's Service Director and Pinnacle Mobile. Boasting a National Call Centre and nationwide coverage of Service Engineers the decisive criteria was combining user-friendly software with cutting-edge technology. Pinnacle's solution will enable Blick to push jobs down to their strategically placed engineers, across the UK & Ireland in 'real time', thus enabling a greater increase in service efficiency by directing the right engineer to the right job at the right time. Upon closing the call the engineers will now be able to send all details direct to the office via the GPRS Mobile Solution allowing the system to update customer history, stock levels and raising invoices. Following a site reference to existing Pinnacle client JLA, Blick
were convinced that both Service Director, in the Call Centre,
and Pinnacle Mobile, for 120 Service Engineers would enhance their
service operations. |
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