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  Pinnacle are chosen by ALLnet (Cable & Wireless) to provide the complete solution ALLnet Services Limited is a leader in the supply of Information and Communications Technology services to business customers in the UK and Ireland, employing over 500 experienced staff based in 10 locations. Gavin Harris, Service Operations Manager, explains "We chose Pinnacle to provide our Service Desk service management system because of their partnership with Cognito Communications. The partnership guarantees a state-of-the-art integrated service management solution for our operation." He continues, "using Pinnacle's Service Director solution our Service Desk will be able to communicate in a fast, efficient and cost effective manner to our field engineers, ensuring that we achieve SLA conformance and thereby guaranteeing customer satisfaction." ALLnet Limited is a wholly owned subsidiary of Cable and Wireless plc. 
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