  
JLA go live with PinnacleMobile!
JLA made the decision to replace their existing service system with
Pinnacle's field service solution during the summer of 2002.
As the world's largest independent distributor of commercial laundry
equipment, JLA are dedicated to total laundry solutions encompassing
planning and strategic design along with installation, service and
excellence in customer care.
"It is vital to JLA's customers that their business-critical
equipment is repaired as soon as possible. For many customers this
means having an engineer attend on the same day that the fault is
reported. Pinnacle's ServiceDirector solution enables JLA to achieve
this by providing an effective combination of reliable mobile data
technology and high quality, user-friendly display of call details,
empowering the engineer in the field to respond promptly and effectively
to the call and to update the main head office system with call
progress information in real time.
While the office-based ServiceDirector system is a very strong
Field Service Management system in it's own right, Pinnacle's real
achievement is in recognising that in many cases the majority of
the system users are based in the field, and that therefore the
quality of the mobile data solution is of paramount importance to
the success of the service team, and probably has more influence
on achieved service quality than the central office-based system
used by the call controllers to receive and log customers calls."
Steve Burrows, IT Director, JLA Ltd
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